Online Shopping Terms and Conditions
You should ensure you are comfortable with our Terms, here are some quick links to key sections:
You may buy goods offered on Design with Consignment’s web store by adding the item the ‘Shopping Cart.’ Please note that all prices are in U.S. Currency. Prices do not include shipping and handling. Once you have finished shopping, either log into your profile or create a profile. The default payment method is Pay by Phone. The only shipping option is Local Pick-up from our store at 3301 Steck Avenue, Austin, TX. Your order will be confirmed by e-mail and one of our staff will call within 4 business hours where we will finalize payment and pick-up of your items. If you prefer, you can place your order by telephone Monday thru Saturday from 10 AM – 6 PM or Sunday 12 PM to 5 PM.
Pricing and Availability
Every item featured in the Design with Consignment’s website is unique and we can sell the quantity of items listed on the website. When you see something of interest, we encourage you to place your order or contact us right away in order to avoid disappointment. Due to the unique nature of our inventory, many of the items featured in our on-line catalog sell very quickly. Please call or email if you have any questions prior to placing your order. All items shown on the website are subject to prior sale. Because our pieces are one of a kind and are sold on both the website and in our store, there is a chance that an item on our site has already been sold. We work very hard to avoid this. In the event the item you have purchased has been sold, we will notify you as quickly as possible. Design with Consignment makes every effort to provide you with accurate and up-to-date information on our website, but occasionally mistakes do happen. We reserve the right to correct any factual or pricing errors on the website before or after a transaction has been made. In the event that a pricing error has occurred after an online transaction has been made, the customer will be notified before the order is processed.
Online Order Processing Policy
After you submit your order, you will receive a computer generated confirmation email that your order was placed. Please check your spam folder if you do not receive the email within 5 minutes or contact the store to request a follow up email. Someone from Design with Consignment will contact you within 4 business hours to finalize payment and to schedule when you are picking up your order. PAYMENT OPTIONS: American Express, Discover, Master Card and Visa. If Design with Consignment is unable to finalize payment within 4 hours, the order may be canceled, the items returned to stock. All items must be picked-up within five (5) calendar days from purchase. After five days, we will charge a daily storage fee of $10 per day. After an additional ten (10) days the item will be considered abandoned and will become the property of Design with Consignment. A store credit will be issued less daily storage fees.
Sales taxes (if any) are calculated based on the store location. Texas tax exempt customer should contact Design with Consignment to properly setup a Texas Tax Exempt profile.
At this time only Local Pick-up from our store is available. If you need a local delivery service, Design with Consignment can provide you with names of local movers that we know and other customers have used. The buyer is responsible for making all arrangements with these Third Party Delivery Services. Fees for shipping are responsibility of the buyer. The cost will vary based on distance from Design with Consignment, quantity and size of the items and conditions at where the items are being delivered (e.g., stairs, steep driveways, complex disassembly and assembly). The buyer should inform the third party delivery service to get an accurate quote for their services. All items must be paid for within 4 business hours and picked up within 5 days unless a mutually agreed to pick-up date has been established. If Design with Consignment is unable to finalize payment within 4 business hours, the order may be cancelled and the items returned to stock. If arrangements need to be made to accommodate a special circumstance, please contact us by phone or email and we will be happy to help.
In Store Pick Up
The buyer is responsible for removing the item from the store. You will need to make sure you have adequate help available to move heavy items from the showroom and load them into your vehicle. Please be sure to bring something to protect the items while in transit. Also have tie downs available to secure the items in your vehicle if needed. Design with Consignment has limited warehouse personnel available to assist in removing the item from the showroom and loading your vehicle. They are there to assist you at your direction. They will use care in handling and loading your item, but Design with Consignment is not responsible for any damage to the item or your vehicle while removing the item from our store and placing it in your vehicle. Please call ahead to schedule your pick up so that we can be ready to assist. The buyer and your help are responsible for any damage caused to other items or to our facility while picking up items.
You or your third party delivery services is responsible for removing the item safely from our showroom. You or your delivery service are also responsible for protecting and securing the items while in transit. Contact the delivery service directly if your item arrives damaged. All items are sold as-is and where-is. Please be sure to inspect the item prior to picking it up.
Delivery Outside the Austin Area
We do not handle shipping quotes for items outside the Austin market. We are happy to provide measurements and approximate weights for shipping purposes. Below are some companies that are customers have used:
- UShip – uship.com
- Freight Center – freightcenter.com
- Moving Treasures – movingtreasures.com
- Transit Systems, Inc. – transitsystems.com
- Craters & Freighters of Austin - cratersandfreightersaustin.com
We do not endorse any of these companies or provide recommendations on their services.
The buyer is responsible for all arrangements with third party delivery services (local or outside the Austin area). The third party delivery service is responsible for removing the item safely from our showroom. They are also responsible for protecting and securing the items while in transit. Contact the delivery service directly if your item arrives damaged.
We are certain you will be happy with your purchase. We take extra care to fully describe our items including flaws. However antiques and previously owned items are seldom perfect. Please email or call with any questions on items before placing your order. All items are offered for sale in their as-is, where-is condition.
If you are not satisfied with your purchase, we are here to help. You have 48 hours to return an item from the date you picked up an item from our store. The item must be in the same condition as it left the store. Your item needs to have the receipt or proof of purchase.
We initiate refund to your credit card (or original method of payment) after inspecting the item. You will receive the credit within a few days, depending on your card issuer's policies.
You are responsible for any costs to return the item to our store. Delivery costs to or from our store are not refundable.
If you have any questions on how return your item to us, contact us at (512) 301-9800 or email@example.com.