FAQs for Shelter-in-Place Period
Is the shop open?
Following City of Austin requirements, our retail shop is closed to customers for the time being.
Can I shop online?
Absolutely! Our website is always open and we’re still getting in new items. Our warehouse is open 11-4 Tuesday through Saturday for curbside pickup of your purchased items. Please make an appointment so we know you’re coming; call 512-301-9800 to schedule.
Can I make a tax-exempt purchase or use store credit?
Yes, please call us for instructions.
How are you ensuring the safety of customers and staff?
We are following strict CDC guidelines, including sanitizing all incoming items, to ensure the safety of our customers and staff. Additionally, we are quarantining any soft goods (upholstered items, etc) for four days before they are available for sale.
Do you deliver or ship items?
For delivery within the Austin Metro area, call us once you’ve purchased your items and we will provide you with a list of suppliers. We can also facilitate shipping items anywhere in the continental United States. Call us for a quote: 512-301-9800.
What happens with current consignments in the shop?
We are pausing all scheduled price reductions until April 30th, then will extend our standard consignment period to 90 days. We will re-evaluate and keep you posted as the situation evolves.
How can I get my consignment check?
Call the shop and provide your name and address, we will mail it out to you as soon as possible.
Are you still accepting consignments?
Yes. As always, new consignments must be approved. Please email photos and descriptions to firstname.lastname@example.org, we will respond within 24 hours. Once your consignment has been approved you can schedule a dropoff appointment.
More questions? Please call us at 512-301-9800 or email us at email@example.com.